Warm & Safe Wiltshire

An incorporated approach to energy advice

Project duration: December 2015 ongoing

Warm & Safe Wiltshire is an innovative service provided by Wiltshire Council and Dorset & Wiltshire Fire and Rescue Service in partnership with CSE that helps people live in healthier, safer homes.

It aims to deliver an ease of access to energy advice for residents in Wiltshire, including those in the Swindon council area. The project ensures that no one suffers from the health effects of a cold home. Cold homes can exacerbate many existing health conditions as well as having a detrimental effect on mental and emotional wellbeing and this can cause an avoidable burden on health services. Having a single point of contact is the best way to achieve these outcomes.

CSE’s Paul Winney, has reflected on the impact Warm & Safe Wiltshire has had so far “This project has shown the success of a collaborative approach to tackling fuel poverty. We are very proud to have supported over 5,000 households in Wiltshire and Swindon since April 2015 to March 2021.”

What the service offers

Warm & Safe Wiltshire gives advice to householders on understanding energy bills, makes sure they’re on the best energy deal, and signs them up to the Priority Services Register and fuel debt support. This is done over the phone and through home visits.

*Please note that Due to the Covid-19 pandemic, we are not currently visiting people at home but can offer virtual visits if an issue is difficult to explain over the phone.*

Advice available includes:

  •  Contacting the client’s energy supplier on the client’s behalf.
  •  Undertaking price comparisons to find the most affordable energy deal.
  •  Checking their eligibility for the £140 Warm Home Discount.
  •  Referring for fire safety checks.

 Providing energy efficiency advice and assessing damp and mould problems.

How to find out further information

For more information about Warm and Safe Wiltshire visit: www.warmandsafewiltshire.org.uk or call Freephone 0800 038 5722.

For further information contact:

Paul Winney | 0117 934 1403

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