We want our content is accessible for everyone, and here’s how we hope to do that.

Every page on this website complies with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG 2.0) and has been built to achieve Priority Level 2 (AA) checkpoints.

To illustrate how we have made this site accessible, here’s how we meet particular users’ needs.

British Sign Language

For anyone needing to contact our energy advice service – and who knows British Sign Language – we work with InterpretersLive! so callers can access a BSL interpreter before calling. Instructions here.

Deaf and hard of hearing

Some content on this site cannot be accessed by the deaf or hard of hearing, namely some older embedded videos without subtitles. This content is mostly supplementary to the pages it appears on. Most of the videos we embed are our own, and we can provide transcripts on application by email. Text versions of the audio files are not available.

Visual impairment

All pages on the site can be scaled to suit a user’s own requirement. Text – including menu items – is specified in percentage terms, meaning that it can be increased in size within the browser window for easier viewing.

The ability to support text scaling varies from browser to browser, but below are some guidelines for the more popular ones:

Microsoft Edge
Select View > Text Size. You can then choose from a range of text sizes.

Chrome
Select Settings > Show advanced settings. In the section Web Content choose from a range of text sizes.

Mozilla Firefox
Select View > Text Size. You can then opt to increase or decrease your text size. Mozilla Firefox cannot resize images.

Safari (Mac OS)
Select View. You can then opt to make text bigger or make text smaller.

Opera
Select View > Zoom. You then have range of percentages to choose from. Opera scales everything on the page, not just text, so images will also increase in size as you increase the zoom factor.

Note that the same browser product can behave differently on different platforms. For example, Internet Explorer on an Apple device can scale images, whereas the Windows version cannot. Check with your supplier for details.

Physical

This site can be fully navigated without the use of a mouse. Keyboard access is supported by using standard shortcut techniques, and the entire site may be fully accessed using any voice-controlled computer and web browser.

Cognitive and neurological.

The layout of this site is uniform on all pages. The main menu is structured identically on all pages.

This site doesn’t contain animated images or flashing text.