Need energy advice? Call us free on 0800 038 5722.
Or fill out this contact form and we’ll call you back.

If you live in Wiltshire or Swindon, Warm & Safe Wiltshire can help you save money on your energy bills and get funding for heating and insulation improvements.

Helping you stay warmer for less

We provide free and impartial advice and support that helps you keep your home warm and reduce your bills. We can help you with:

• Financial assistance.
• Energy saving advice.
• Signing up to the Priority Services Register.
• And more.

Our services range from light-touch – simple advice, for example on using your heating controls effectively – to in-depth support, home visits and casework for people with more complex needs. This might include referring for debt advice or making sure you’re claiming the benefits you need.

​Financial assistance

One of the key ways our advisors can help you is by maximising your income by ensuring you receive any benefits or grants you’re entitled to.

If you’re struggling to pay your heating and electricity bills, you might be eligible for one of the funds listed below. These are subject to availability. We can help you find out if you could benefit from these schemes:

​Free telephone advice and home visits

Our advisors offer free and impartial advice on:

• understanding your fuel bills
• fuel debt
• switching supplier
• staying warm for less
• cutting your electricity and heating bills

… and many other energy-related issues.

Our telephone advice line is open 9-5pm Monday-Friday. The freephone number to call is

0800 038 5722

You can also contact us using the form below.

In some cases, we can offer free home visits to help with issues that may be difficult to deal with over the phone.

Priority Services Register

The Priority Services Register is a free and helpful service offered by all electricity and water companies. It gives you extra support when there is a power cut or if your water supply suddenly stops.

If you’re a resident of Wiltshire or Swindon, complete the form on this page and we will make sure you get signed up.

Households qualify if anyone living in the home has a vulnerability or special need, for example: 

• Is aged over 60 or under 5.
• Has a long-term illness or disability, or depends on electricity or water for home medical or mobility equipment.
• Has different communication needs (for example, English not being spoken well).

When you’re registered on the Priority Services Register you’ll get advanced notice of any planned interruptions to your electricity or water supply, allowing you to prepare accordingly. In the case of unplanned interruptions – like a sudden power cut – you’ll get a number to call to request the support you need.

Fill in the form

To refer yourself to Warm & Safe Wiltshire, please fill in the form below.

To refer your client or patient, we have a different form. Click here.

If you have any queries about this process, please contact warmandsafe@cse.org.uk. 

A bit of background …

Warm & Safe Wiltshire was set up by Wiltshire Council, Swindon Borough Council and the Centre for Sustainable Energy (CSE) with the aim of ensuring that residents of the county live in warm, affordable and healthy homes, free from the threat of fuel poverty. We are grateful for the funding and support this important programme has received from the two councils.

And it is doing good work. Since 2015, Warm & Safe Wiltshire has supported over 12,000 households in the two council areas.

In October 2021, the project was included as an example of best practice in Addressing the National Syndemic a collaboration between the think tank Public Policy Projects and the Institute of Health Equity, in a report on place-based actions to reduce health inequalities.

For more information, email warmandsafe@cse.org.uk.

More advice on how to reduce your energy bills