If you live in England and Wales, you can get in touch with our energy advisors by calling our advice line, via WhatsApp chat or filling in a contact form. Our advice is free and impartial.

We can help you:

• Access funding and grants to make your home warmer.
• Save money on your gas, electricity or water bills, or if you owe money to your supplier.
• Make your cold, damp or draughty home warmer and healthier.
• Fix or upgrade your heating system.

Energy advice line

There are multiple ways you can get in contact with our energy advisors, all for free.

You can find your local contact details below. Or you can start a WhatsApp chat or fill in the form.

Bristol, North Somerset, B&NES, South Gloucestershire
Call 0800 082 2234, or email home.energy@cse.org.uk.

Somerset
Call 0800 038 5730, or email safeandwarmsomerset@cse.org.uk.

Wiltshire, Swindon
Call 0800 038 5722, email warmandsafe@cse.org.uk.

Dorset, Hampshire, Isle of Wight, Berkshire, and parts of Oxfordshire, West Sussex and Surrey (as shown on this map).
Call 0800 038 6345, or email cosierhomes@cse.org.uk.

Anywhere else in England or Wales
Call 0800 138 0810 or email nationalenergyadvice@cse.org.uk.

Our office hours are 9am to 5pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.

We can also arrange a British Sign Language interpreter. Click here to find out more

Contact form

Fill in the form below and our expert advisors will contact you to provide tailored advice in a format that suits you. If the embedded form isn’t showing, please click here to open it in a new window on your browser.

Alternatively, if your query is urgent or you would prefer to speak with someone straight away, we have a freephone energy advice line.

Working in partnership

CSE supports thousands of people a year to reduce their bills and make their homes more energy efficient.

We often partner with other organisations like local councils, energy companies, welfare and debt advice agencies, GP surgeries and others. This helps us reach more people to help them stay safe and warm at home. If you want to talk to us about partnership working or referral options, please get in touch at home.energy@cse.org.uk.

Our advice line is partly funded by some of our local councils, and also – because of the link between fuel poverty and health problems – by some local Primary Care Trusts.