We’re thrilled to share our 2023-24 impact report, showcasing a year of unprecedented support for people struggling to keep warm at home and significant progress in the fight against fuel poverty and climate change.

In a year marked by economic challenges across the UK, CSE helped a record number of people struggling with their energy bills, collectively saving them more than £11.5m – a £4.5m increase from the previous year. This milestone really drives home how crucial our work is in supporting people in the most vulnerable circumstances and thousands of households across the UK.

Watch our video summary or download the full report:

https://www.youtube.com/watch?v=fjcBlXU0XdI

Expanding our influence

It’s not just about the numbers, though. The report also highlights CSE’s expanding influence across various sectors including:

• Growth in home energy retrofit schemes, improving energy efficiency in more homes.
• Increased support for communities and local councils in fuel poverty and net zero programmes.
• Development of consumer archetypes for Ofgem to aid national policy design.
• Research for National Grid on the Demand Flexibility Service, building the case for its continuation.

Innovation and practical solutions

We’ve also been banging the drum for fairer energy policies. We’ve seen changes in national policy and regulation following our push for fairer tariffs, standing charges, and beefed-up customer service standards.

Meanwhile, we’re pretty chuffed about the launch of our tools like Solar Wizard, and the publication of our latest Smart and Fair report. It’s all part of our commitment to practical solutions and policy development because we believe that we can tackle the climate emergency and end fuel poverty at the same time.

With a new government open to change, we will continue to offer evidence, insight and practical recommendations for the programmes and policy changes needed to deliver warmer homes and a net zero energy system.

Janine Michael, CEO

As CSE celebrates its 45th year, our impact report reaffirms our role as a trusted source of help and a driving force for change. Our work spans the breadth of the energy transition challenge, from supporting individuals in fuel poverty to empowering communities and advising local authorities. We’re advancing housing energy retrofit, championing future generations, promoting fairness in the energy transition, and offering expert advice on energy efficiency and renewables.

Through innovative research, policy work, and practical tools, we’re addressing the complex challenges of climate change and fuel poverty from every angle, creating a more sustainable and smarter and fairer energy system.

Dive deeper

Fancy a deeper dive? The full report is available here. It’s packed with details about our six work programmes and how we’re creating a fairer, greener energy future for everyone.

Janine Michael, our new chief executive, introduces our 2024 Impact Report, which tracks the positive difference CSE made to the lives of individuals and communities, and to the low-carbon transition in the 2023-24 financial year.

The year in numbers

22,114
People supported by our freephone energy advice service.

£525
Average saving per household for people who called our advice line.

£11.5 million
Saved by our clients following our advice. Includes benefits claimed, measures installed (such as insulation and new heating systems), fuel vouchers distributed, and much more.

24 schools
Where we helped learners in key stages 1 and 2 become energy influencers in their homes and communities.

2,017
Young people reached through our high-quality education and youth leadership programmes.

854
Local authority officers and councillors supported to run climate-action initiatives.

445
Community organisations supported to take action on climate change or tackling fuel poverty.

2,400
Energy efficiency measures installed as a result of our help.

£1 million
In grants distributed to 74 groups enabling them to drive community focused energy projects reaching over 32,000 households.