For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

British Sign Language service

We’re delighted to provide British Sign Language video interpreter service, via InterpretersLive!, provided by Sign Solutions.

InterpretersLive! is available on-demand, Mon-Fri, 09:00-17:00.

NB If your phone runs on iOS you'll first need to download the free StarLeaf app - instructions below.

(If we are busy and you have not been able to speak to us please leave a voicemail (via the interpreter). In order for us to call you back via InterpretersLive! you need to have StarLeaf app downloaded).

To access the service, click here.

When you get through to the interpreter, please ask them to call one of the following numbers.

  • If you are in Bristol, South Gloucestershire, or North Somerset: 0800 082 2234
  • Disabled or older people in Bath & North East Somerset: 0800 082 2234
  • Somerset: 0800 038 5730
  • Wiltshire and Swindon: 0800 038 5722
  • Customers of Ovo Energy or Boost: call 0800 038 5688
  • Any of the areas of central Southern England shown on the map below: 0800 038 6345

With InterpretersLive! it is free to call the Centre for Sustainable Energy or any of the other organisations listed in their directory


For any further questions about the InterpretersLive! Service or are having technical issues, please visit www.interpreterslive.co.uk/faq


Using InterpretersLive! on your iPhone [Back to top]

1. Download the app here
2. Register with your email address.
3. StarLeaf will send you an email containing a 6-digit code.
4. Add your full name.
5. You should be able to skip the screens asking for phone number and work organisation.
6. Once you're in, click on the phone icon and enter "interpreterslive@signsolutions.uk.com" and select ‘Make a video call’. An interpreter will then answer and connect your call.


Area of central Southern England [Back to top]