SSEN Energy Advisor Programme

Supporting residents with reducing energy bills and keeping warm at home

Project duration: June 2021 ongoing

Click here to refer your patient or client.

CSE is working in partnership with Scottish & Southern Electricity Networks (SSEN) to support anyone in the company’s Southern region (see map) who may need help with energy bills or keeping warm at home. We are particularly keen for health, welfare and other professionals to refer clients to us if they:

  • Struggle to afford their energy bills or have energy debt.
  • Feel cold at home, or only heat part of the home.
  • Live in a home that is damp or draughty.
  • Are unsure about how to best use their heating system or find it confusing.
  • Could benefit from insulation, have a broken boiler or are interested in funding to upgrade their heating system.

Cold homes can lead to poor health. Those particularly at risk are people with existing health problems such as cardiovascular or respiratory conditions, but also those with mobility difficulties, disabilities or mental health conditions, babies and children under 5, elderly people and pregnant women.

We provide one-off phone conversations as well as in-depth ongoing casework. Our free, impartial advice and support, includes:

  • Keeping bills affordable: guidance on fuel bills, payment options, switching tariff or supplier, using heating controls, and what different electrical appliances cost to run. 
  • Practical advice on reducing domestic condensation, damp and mould.
  • Income maximisation, including benefits entitlement, Warm Home Discount applications, water company discounts and managing energy debt.
  • How to access funding schemes for energy improvements such as insulation, boiler repari and new heating systems.
  • Signing up to the Priority Services Register for extra help and support during a power cut.

You can refer your clients to us easily and securely using the form below. If you have any queries, contact our advice line by phone (0800 038 6345, weekdays, 9am-5pm), or email

Note, this form is for people in the health and welfare sectors and similar professions to refer clients. If you would like to advice and support for yourself please use the form on this page.

For further information contact:

Cora Paine | 0117 934 1404

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