SSEN Energy Advisor Programme

Supporting residents with reducing energy bills and keeping warm at home

Project duration: June 2021 ongoing

CSE is working in partnership with Scottish & Southern Electricity Networks (SSEN) to provide substantial, in-depth and tailored advice and support to residents across the whole of the company’s Southern region - see map. (Scottish & Southern Electricity Networks is a Distribution Network Operator, responsible for maintaining the electricity networks supplying homes and businesses across central southern England and north of the Central Belt of Scotland.)

We are particularly keen for health, welfare and other professionals to refer clients to us if they:

  • Struggle to afford their energy bills or have energy debt.
  • Feel cold at home, only heat part of the home or wear lots of layers to keep warm.
  • Live in a home that has damp or feels draughty.
  • Are unsure about how to best use their heating system or find it confusing.
  • Could benefit from insulation, have broken boilers or are interested in funding to upgrade their heating system.

Not being able to afford to heat the home is a major problem for many households and can result in high fuel bills and poor health. People with existing health problems such as cardiovascular or respiratory conditions, are particularly at risk, as are babies and children under 5, elderly people or those with mobility difficulties, disabilities or mental health conditions, and women during pregnancy.

The SSEN Energy Advisor Programme is here to help anyone who may need help with energy bills or keeping warm at home. We provide one-off phone conversations as well as in-depth ongoing casework. Our free, impartial advice and support, includes:

  • Keeping bills affordable with guidance on understanding fuel bills, payment options, and help with switching tariff or supplier.
  • Guidance on lowering your energy bills by making the best use of your heating controls, and how much electricity appliances in the home use. 
  • Practical advice on how to reduce condensation, damp and mould in your home.
  • Income maximisation, including benefits entitlement, Warm Home Discount applications, water company discounts and managing energy debt.
  • How to access funding schemes for energy improvements such as insulation and heating systems, including broken boilers.
  • Signing up to the Priority Services Register, in order to access extra help and support during a power cut.

If you think we can help your clients please refer them easily and securely below.

If you have any queries or questions you can contact our advice line by phone (0800 038 6345, Monday-Friday, 9am-5pm), or email: Questions about this referral form should be directed to

Note, this form is for people in the health and welfare sectors and similar professions to refer clients. If you would like to advice and support for yourself please see further information here, where you can fill out our self-contact form. You can also browse advice information and guidance on our website

For further information contact:

Cora Paine | 0117 934 1404

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