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CSE wins National Fuel Poverty and Vulnerable Customer Support of the Year award

Five people pose smiling with a framed award

We’re honoured to receive the award for National Fuel Poverty & Vulnerable Customer Support of the Year at the Energy Efficiency Awards 2023.

On Friday 29 September, the Centre for Sustainable Energy (CSE) received the award for National Fuel Poverty & Vulnerable Customer Support of the Year at the Energy Efficiency Awards. In May 2023, CSE accepted the regional version of this award. We’re so pleased that our work is also recognised nationally.

The photo above shows Claire Wilson, Joanne Salisbury and Lorna Wilcox (all CSE) receiving our National Energy Efficiency award from guest presenter, Tony Hadley (far left) and a representative of the award sponsor, Elmhurst (far right).

Our work with fuel poverty and vulnerable clients

To be nominated for this award, organisations have to prove that:

CSE has a dedicated energy advice line offering tailored support to people struggling with energy bills. Many people we speak to are in vulnerable circumstances. They’re often on low incomes, with physical and mental health conditions, language or cultural barriers, living in poor-quality houses and/or socially isolated. We help people like Pablo who lived without heating or water after he became unemployed.

It’s great to receive this national award which recognises the hard work of our team of energy advisors. Every day, they go over and above to make a real difference to people’s lives. Most people we speak to are fuel poor and vulnerable.

The current economic climate and energy market mean people are facing increasingly desperate circumstances. I’m very proud of the professionalism of my team and for the practical difference CSE can make – improving people’s homes, health, incomes and lives. 

Ian, Director of Household Energy Services

It’s a core part of CSE’s mission to end the suffering caused by cold homes. We strive to eradicate fuel poverty from all angles.

As well as direct support for people unable to afford their energy, we also work in communities to educate people about energy and build local initiatives and improvements. Our research and analysis team use extensive data to create solutions that ensure the energy transition is just and fair, leaving no one behind. And we have retrofit teams focused on home improvements to make every home more energy efficient, healthy, comfortable and sustainable to live in. 

Find out more about what we do and how to support us.

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