You can get in touch with our energy advisors using the contact form or by calling our advice line. Our advice is free and impartial.

Professionals working in the health or social care sectors, for local authorities or similar organisations can refer clients and service users to us for energy advice. Click here for more details.

We can help you:

• Access funding and grants to make your home warmer.
• Save money on your  gas, electricity or water bills, or if you owe money to your supplier.
• Make your cold, damp or draughty home warmer and healthier.
• Fix or upgrade your heating system.

Our service covers Berkshire, Bath & North East Somerset (B&NES), Bristol, Dorset, Hampshire, Isle of Wight, North Somerset, Somerset, South Gloucestershire, Swindon and Wiltshire, as well as in parts of Oxfordshire, West Sussex and Surrey.

(If you live outside these areas, please contact your local council.)

Contact form

Fill in the form below and our expert advisors will contact you to provide tailored advice in a format that suits you. If the embedded form isn’t showing, please click here to open it in a new window on your browser.

Alternatively, if your query is urgent or you would prefer to speak with someone straight away, we have a freephone energy advice line.

Energy advice line

Our phone line can get very busy, so we advise you to fill in the form above rather than call.

If you do want to call, choose from the options below. And note that we are only available to people living the local council areas listed at the top of this page.

Bristol, North Somerset, B&NES, South Gloucestershire
Call 0800 082 2234, or email home.energy@cse.org.uk.

Somerset
Call 0800 038 5730, or email safeandwarmsomerset@cse.org.uk.

Wiltshire, Swindon
Call 0800 038 5722, email warmandsafe@cse.org.uk.

Dorset, Hampshire, Isle of Wight, Berkshire, and parts of Oxfordshire, West Sussex and Surrey (as shown on this map).
Call 0800 038 6345, or email cosierhomes@cse.org.uk.

Our office hours are 10am to 4pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.

Working in partnership

CSE supports thousands of people a year to reduce their bills and make their homes more energy efficient.

We often partner with other organisations like local councils, energy companies, welfare and debt advice agencies, GP surgeries and others. This helps us reach more people to help them stay safe and warm at home. If you want to talk to us about partnership working or referral options, please get in touch at home.energy@cse.org.uk.

Our advice line is partly funded by some of our local councils, and also – because of the link between fuel poverty and health problems – by some local Primary Care Trusts.