Fill in a contact form | Freephone | BSL interpretation service | Refer a patient or client

Our expert advisors can help you stay warmer and healthier, and to save money on energy bills. We can help you:

• Access funding and grants to make your home warmer.
• Save money on your  gas, electricity or water bills, or if you owe money to your supplier.
• Make your cold, damp or draughty home warmer and healthier.
• Fix or upgrade your heating system.

We provide completely free, impartial advice to residents in Berkshire, Bath & North East Somerset (B&NES), Bristol, Dorset, Hampshire, Isle of Wight, North Somerset, Somerset, South Gloucestershire, Swindon and Wiltshire, as well as in parts of Oxfordshire, West Sussex and Surrey.

(If you live outside these areas, please contact your local council.)

Fill in the form below to contact us:

Our expert energy advisors will review your situation and call you on the phone to provide tailored advice specific to your needs. If the embedded form isn’t showing, please click here to open it in a new window on your browser.

Alternatively, if your query is urgent or you would prefer to speak with someone straight away, we have a freephone energy advice line.

Energy advice line

We also have a phone line. This can get very busy, so we advise you to fill in the form above rather than call.

And note that we are only available to people living the local council areas listed at the top of this page.

If you do want to call, chose from the options below.

Bristol, North Somerset, B&NES, South Gloucestershire
Call 0800 082 2234, or email home.energy@cse.org.uk.

Somerset
Call 0800 038 5730, or email safeandwarmsomerset@cse.org.uk.

Wiltshire, Swindon
Call 0800 038 5722, email warmandsafe@cse.org.uk.

Dorset, Hampshire, Isle of Wight, Berkshire, and parts of Oxfordshire, West Sussex and Surrey (as shown on this map).
Call 0800 038 6345, or email cosierhomes@cse.org.uk.

Our office hours are 9am to 5pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.

Support for BSL speakers

We offer a free video interpretation service for BSL speakers in the areas described above.

The InterpretersLive! service is available during our advice line opening hours. Please click here for information on how to access the service.

Refer a patient or client

We have a special referral form for health sector, social care and local authority officers and other third-party organisations in Bristol, Somerset, Dorset, Wiltshire and Berkshire to refer clients and service users to us.

We can also take referrals in the wider area covered by Scottish & Southern Energy’s southern region, as shown on this map.

Working in partnership

CSE supports thousands of people a year to reduce their bills and make their homes more energy efficient.

We often partner with other organisations like local councils, energy companies, welfare and debt advice agencies, GP surgeries and others. This helps us reach more people to help them stay safe and warm at home. If you want to talk to us about partnership working or referral options, please get in touch at home.energy@cse.org.uk.

Our advice line is partly funded by some of our local councils, and also – because of the link between fuel poverty and health problems – by some local Primary Care Trusts.