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Supporting vulnerable consumers to benefit from their smart meters

Report to the Joseph Rowntree Foundation
September 2018

Does an ‘enhanced’ installation and follow-up advice help vulnerable consumers optimise their energy usage and get the benefits from their smart meters?

To find out, we offered two householder types – people with arthritis and low income families – either a follow-up home visit or phone advice after a smart meter had been fitted in an installation ‘enhanced’ by a demonstration of the device and energy advice tailored to the property condition and household circumstances.

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