Intelligent Digital Energy Advisory Service (IDEAS)
Creating an app to deliver personalised energy advice to help people reduce energy waste
Project duration: April 2019 ongoing
The aim of the project is to develop and trial intelligent software, which uses smart meter and home information – like occupancy and household appliances – to create personalised energy advice. Consumers are matched with the most relevant advice for their home and circumstances. The advice is personalised based on smart meter data and consumer motivations, then delivered to customers through a mobile app.
A key aspect of this project is a self-learning algorithm, which will select the most relevant advice for each home. Energy advice tips have been written and adapted in their style and tone to suit different consumer groups. For example, a ‘deep green’ energy customer – highly motivated by environmental issues – would receive a differently worded energy advice message to a household that is primarily motivated by managing their energy costs.
Eliq Ltd is leading the project, which is funded by the Department of Business, Energy and Industrial Strategy’s Smart Energy Savings (SENS) Innovation Competition. Eliq is a Swedish energy management company that specialises in data visualisation and feedback. It works with 15 energy suppliers internationally providing apps and web portals for consumption feedback and billing, including with four UK energy suppliers with a total customer base of over a million. This partnership with Bristol Energy – a national energy supplier with a customer-centric ethos – and CSE brings together a range of skills and expertise to develop, trial and refine this personalised energy advice app.
The project aims to ensure consumers with a variety of backgrounds and circumstances benefit from smart technology.
The app will be piloted with a small number of UK households, before a wider trial in 2020-2021.