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While it's a positive step that Ofgem acknowledges the need for stricter consumer standards in the energy sector, there's more that must be done.
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Our full response to Ofgem Call for Input Engaging domestic consumers in energy flexibility we make several recommendations based on our research
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We want Ofgem to require energy companies to make it easier for us and other advice agencies to help our most vulnerable clients
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A partnership project to improve the uptake of low-carbon technologies in the homes of vulnerable and low-income customers.
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We - along with over 100 non-profit organisations - are calling for targeted support to be made available to those who need it most.
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The Demand Flexibility Service incentivises people to use less energy during specific periods of time.
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Frank had been without heating or hot water for more than a year when he called our advice line. Here’s how we were able to step in and support him ...
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Director of household energy Ian Preston responds to the BEIS Select Committee report.
Written by Ian Preston – Director of Development and External Affairs
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Research found that the South Asian community is under-represented amongst referrals to our services.
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Ian Preston, director of household energy responds to the new cost of living measures announced on 26 May 2022.
Written by Ian Preston – Director of Development and External Affairs
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Our Fuel Poverty Calculator has been updated to account for the new definition of fuel poverty: Low Income Low Energy Efficiency.
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Ian Preston, director of household energy responds to today’s (3 Feb 2022) announcement on energy prices from Ofgem.
Written by Ian Preston – Director of Development and External Affairs