When single parent Amy* contacted CSE, she was facing a crushing struggle to keep up with the rising costs of energy and other necessities. Unable to work due to mental health issues caused by an abusive relationship, she owed
thousands of pounds to friends and family that she couldn’t possibly repay. But she couldn’t see another way to afford both heating and food for her young family.

Luckily Amy was referred to CSE before the situation spiralled completely out of control.

Despite being clued up on energy advice, Amy struggled

Our energy advisor heard how Amy was receiving universal credit and child-tax credit and visited a weekly foodbank. But despite this, she and her children often went hungry. Her home was cold and damp as her oil central heating was expensive to run. Amy and her children were often unwell.

She was clued up on energy saving behaviours and knew of things she could do to make her situation better, such as buying draughtproofing or an electric blanket – but simply didn’t have the money.

Our energy advisors helped Amy access further support

A benefits check by our advisor revealed that Amy was eligible for Personal Independence Payments (PIP), and a referral was made to Citizens Advice for further support. Since then, Amy was awarded PIP amounting to
£3,778 a year. She was also given access to the Household Support Fund for help with vouchers for heating and food.

As Amy owns her home, she is entitled to funding for energy efficiency upgrades, such as an insulation top up or even a heat pump to replace her expensive oil boiler. We made referrals for both on her behalf.

Amy now has a plan and can see a brighter future for herself and her young children. A warmer home and extra income will help her take control of her circumstances and feel more secure in the long term.

**Name changed for privacy.