We are funded to provide free, impartial energy advice in the following local council areas: Berkshire, B&NES, Bristol, Dorset, Hampshire, Isle of Wight, North Somerset, Somerset, South Gloucestershire, Swindon and Wiltshire, as well as in parts of Oxfordshire, West Sussex and Surrey.

We can help you if you:

• Struggle to afford your gas, electricity or water bills, or owe money to your supplier.
• Live in a cold, damp or draughty home.
• Have a broken heating system.
• Are looking for funding for make your home warmer.

The best way to contact us is to fill in the form below:

Use this form to tell us what help you need and one of our expert advisors will be in touch. If the embedded form isn’t showing, please click here to open it in a new window on your browser.

Energy advice line

We also have a phone line. This can get very busy, so we advise you to fill in the form above rather than call.

And note that we are only available to people living the local council areas listed at the top of this page.

If you do want to call, chose your option from the options below.

Bristol, North Somerset, B&NES, South Gloucestershire
Call 0800 082 2234, or email home.energy@cse.org.uk.

Somerset
Call 0800 038 5730, or email safeandwarmsomerset@cse.org.uk.

Wiltshire, Swindon
Call 0800 038 5722, email warmandsafe@cse.org.uk.

Dorset, Hampshire, Isle of Wight, Berkshire, and parts of Oxfordshire, West Sussex and Surrey (as shown on this map).
Call 0800 038 6345, or email cosierhomes@cse.org.uk.

Our office hours are 9am to 5pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.

Support for BSL speakers

We offer a free video interpretation service for BSL speakers in the areas described above.

The InterpretersLive! service is available during our advice line opening hours. Please click here for information on how to access the service.

Refer a patient or client

We have a special referral form for health sector, social care and local authority officers and other third-party organisations in Bristol, Somerset, Dorset, Wiltshire and Berkshire to refer clients and service users to us.

We can also take referrals in the wider area covered by Scottish & Southern Energy’s southern region, as shown on this map.

The information we receive is processed securely, according to our GDPR-compliant data handling policies. One of our energy advisors will contact your client or patient directly. During busy periods this can take up to two weeks.

If your browser doesn’t show embedded forms this form won’t work. In that case, click here to access the same form on a different platform. If you have any queries, please contact edwardd@cse.org.uk.

Working in partnership

CSE supports thousands of people a year to reduce their bills and make their homes more energy efficient.

We often partner with other organisations like local councils, energy companies, welfare and dept advice agencies, GP surgeries and others. This helps us reach more people to help them stay safe and warm at home. If you want to talk to us about partnership working or referral options, please get in touch at home.energy@cse.org.uk.

Our advice line is partly funded by some of our local councils, and also – because of the link between fuel poverty and health problems – by some local Primary Care Trusts.