Contact us
Main office – general enquiries only
Centre for Sustainable Energy
St James Court
St James Parade
Bristol BS1 3LH
0117 934 1400
info@cse.org.uk
Energy advice
If you want advice about saving energy, insulating your home, energy bills etc, please see our advice pages.
We have a freephone home energy advice line but we can only help householders in these areas:
If you are in Bristol, South Gloucestershire, B&NES or North Somerset, call 0800 082 2234
Our office hours are 10am to 4pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.
You can also email us at home.energy@cse.org.uk or fill out our contact form.
If you are in Somerset, call 0800 038 5730
Our office hours are 10am to 4pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.
You can also email us at safeandwarmsomerset@cse.org.uk or fill out our contact form.
If you are in Wiltshire or Swindon, call 0800 038 5722
Our office hours are 10am to 4pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.
You can also email us at warmandsafe@cse.org.uk or fill out our contact form.
We are also funded to support householders in Dorset, Hampshire, Isle of White, Berkshire, and parts of Oxfordshire, West Sussex and Surrey.
Areas covered are shown on this map. If you’re unsure, please contact our advice line for confirmation: 0800 038 6345.
Our office hours are 10am to 4pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.
You can also email us at cosierhomes@cse.org.uk or fill out our contact form.
Want to refer a client or patient?
Health sector staff, social care staff, council staff and other third-party organisations in Bristol, North Somerset, Somerset, Dorset, Wiltshire and other areas mentioned above can refer clients and service users to us. Just fill in our form:
Media enquiries
For media enquiries please contact natashac@cse.org.uk 0117 934 1436 (direct line and out-of-hours media calls)
Looking for a staff member?
If you want to contact a particular member of staff, you can find their details of most of us on our staff pages.
Retrofit advice
Retrofit West Advice is a new service for residents in the West of England who want to make their homes more energy efficient and reduce their energy bills. The project has been set up by the West of England Mayoral Combined Authority and is provided by Retrofit West CIC.
If you are in Bristol, South Gloucestershire or BANES you can contact Retrofit West Advice:
Freephone: 0800 038 6733
advice@retrofitwest.co.uk