For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Contact us

Centre for Sustainable Energy
3 St Peter's Court, Bedminster Parade, Bristol BS3 4AQ
(Please note that we do not offer a drop-in service for energy advice.)

Contacting us by phone
Before you ring us, please note that we can only give free home energy advice to householders in our area (broadly Bristol, Bath, Dorset, South Gloscestershire, Somerset and Wiltshire) or who are customers or members of organisations with whom we have a contractual arrangement.

  • If you are in Bristol, South Gloucestershire, North Somerset and county of Somerset: call 0800 082 2234
  • Bath and North East Somerset: call 0800 038 5680
  • Dorset: call 0300 003 7023
  • Wiltshire: call 0800 038 5722
  • Customers of Ovo Energy: call 0800 038 5688
  • Customers of Boost: 0800 038 5688
  • Customers of Lumo: 0800 038 5730

If you are calling outside office hours, or if all of our lines are busy, please leave a voicemail and we'll call you back within two working days.

You can also email us at or fill out the contact form below (and we'll give you a call back).

If you don't live in the area we cover, but you need some help with energy issues contact your local authority or the energy saving advice service on 0300 123 1234 (UK) or 0808 808 2282 (Scotland).

Need advice about saving energy? Want help with grants and support?

Send us a message and one of the team will get back to you as soon as we can*:

Data Protection: I understand the information supplied on this form will be stored by the Centre for Sustainable Energy. I understand that I may be contacted by the Centre for Sustainable Energy for the purpose of giving impartial energy advice. I understand that the Centre for Sustainable Energy will not pass my details on to any third parties.

* We aim to respond to your enquiry within two working days.

Priority Services Register

If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.

Click here for details.