Contact us
Centre for Sustainable Energy
St James Court, St James Parade, Bristol BS1 3LH
(Please note that we do not offer a drop-in service for energy advice.)
Contacting us by phone
Before you ring us, please note that we can only give free home energy advice to householders in our area (broadly Bristol, Bath, Dorset, South Gloucestershire, Somerset and Wiltshire) or who are customers or members of organisations with whom we have a contractual arrangement.
- If you are in Bristol, South Gloucestershire, North Somerset and county of Somerset: call 0800 082 2234
- Wiltshire: call 0800 038 5722
- Ovo Energy customers: call 0800 038 5688
- Boost customers: 0800 038 5688
If you are calling outside office hours, or if all of our lines are busy, please leave a voicemail and we'll call you back within two working days. *Due to high demand our contact time maybe 2-3 weeks but we aim to get back to you as soon as possible*
You can also email us at home.energy@cse.org.uk or fill out the contact form below (and we'll give you a call back).
If you don't live in the area we cover but you need some help with energy issues, contact your local council.
Priority Services Register
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If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.
Need more help?
Depending on where you live and who you buy your energy from, we can help you with grants and support.
Need advice about saving energy? Want help with grants and support?
Send us a message and one of the team will get back to you as soon as we can*:
* We aim to respond to your enquiry within two working days.
