For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Contact us

Centre for Sustainable Energy
St James Court, St James Parade, Bristol BS1 3LH
(Please note that we do not offer a drop-in service for energy advice.)

Contacting us by phone
Before you ring us, please note that we can only give free home energy advice to householders in our area (broadly Bristol, Bath, Dorset, South Gloucestershire, Somerset and Wiltshire) or who are customers or members of organisations with whom we have a contractual arrangement.

  • If you are in Bristol, South Gloucestershire, North Somerset: call 0800 082 2234
  • Wiltshire: call 0800 038 5722
  • Ovo Energy customers: call 0800 038 5688
  • Boost customers: call 0800 038 5688
  • Disabled and/or older people in Bath and North East Somerset: call 0800 082 2234
  • Somerset county: call 0800 038 5730
  • Any of the blue areas on the map to the right: call 0800 038 6345

If you are calling outside office hours, or if all of our lines are busy, please leave a voicemail and we'll aim to call you back within 2-5 working days. *Due to high demand our contact time maybe 2-3 weeks but we aim to get back to you as soon as possible*

You can also email us at or fill out the contact form below (and we'll give you a call back).

If you don't live in the area we cover but you need some help with energy issues, contact your local council.

Priority Services Register

If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.

Click here for details.