Contact us
Centre for Sustainable Energy
St James Court, St James Parade, Bristol BS1 3LH
(Please note that we do not offer a drop-in service for energy advice.)
Contacting us by phone
Before you ring us, please note that we can only give free home energy advice to householders in our area (broadly Bristol, Bath, Dorset, South Gloucestershire, Somerset and Wiltshire) or who are customers or members of organisations with whom we have a contractual arrangement.
- If you are in Bristol, South Gloucestershire, North Somerset and county of Somerset: call 0800 082 2234
- Bath & North East Somerset: call 0800 038 5680
- Dorset: call 0300 003 7023
- Wiltshire: call 0800 038 5722
- Ovo Energy customers: call 0800 038 5688
- Boost customers: 0800 038 5688
- Lumo customers: 0800 038 5730
If you are calling outside office hours, or if all of our lines are busy, please leave a voicemail and we'll call you back within two working days.
You can also email us at home.energy@cse.org.uk or fill out the contact form below (and we'll give you a call back).
If you don't live in the area we cover but you need some help with energy issues, contact your local council.
Need advice about saving energy? Want help with grants and support?
Send us a message and one of the team will get back to you as soon as we can*:
* We aim to respond to your enquiry within two working days.
Covid-19: How we can help you during the crisis
Contact us if you live in South West England and would like advice on:
Topping up your prepayment meter • water & energy bills • switching supplier • benefits • housing • food banks & food delivery • prescriptions • befriending services • debt ...
