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Reading your gas or electricity meter

It’s a good idea to provide your energy supplier with regular meter readings. This way, you pay for what you’ve actually used, rather than what they think you’ve used.


If you don’t read your gas and electricity meters regularly, your supplier will send you estimated bills. This might mean that either you’re paying for more than you’ve really used – and who wants to do that? – or paying for less, in which case you could end up with a big sum to pay off later or increased monthly payments. To avoid this it’s good to read your meter every 1-2 months.

Which meter is which?

It can be easy to get them confused. Your electricity meter will have five numbers before the decimal point, and kilowatt hours or kWh will be written next to it.

Older gas meters will show that they measure in cubic feet (ft3) and will have four numbers before the decimal point. Newer gas meters measure in cubic metres (m3) and have five numbers.

Your meters will also have their own unique Meter Serial Number (MSN) - see picture below. The MSN will also be written on your energy bills by the meter readings breakdown. You can use the MSN to make sure you are matching the right meter to the gas or electricity, or to make sure you are reading your meter, if your neighbour’s meters are in the same place.

Electricity

Electricity meters measure in kilowatt hours (kWh) and often have an analogue or digital display, which are straight-forward to read.

Read the first five numbers, and ignore any red numbers. For the one in the picture (below left) this reads 17319.

Economy 7 

If you are on Economy 7 your electricity meter will display two meter readings. One for on-peak hours (which could be marked as ‘normal’ or ‘day’) and one for off-peak hours (‘low’ or ‘night’). On digital displays and pre-payment meters you might have to toggle between two screens, marked Rate 1 and Rate 2.

A red flashing light should indicate whether on-peak or off-peak is currently being recorded by the meter, and allows you to check that on-peak and off-peak hours are being recorded the right way round, or during the correct hours. If in doubt, contact your supplier.

Gas

Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. Your bill should explain how they’ve calculated the conversion – see our factsheet ‘Understanding your gas or electricity bill’.

Again read off the numbers, either four or five of them, ignoring any red numbers.

Dial meters 

Some old meters have a series of dials, like little clock faces in the picture below.

To read this kind of meter, start with the dial on the left. Write down the number that the pointer has just gone past, in this case 7, then move on to the next dial. Note that some dials in the row turn clockwise while others turn anti-clockwise – so the second dial is 1 as it has not yet reached 2.

If a point is right over a number, look at the next dial to the right. If it shows a high number, it means the pointer hasn’t passed the digit that it is hovering above. But if it shows a low number, it has. The full reading for this dial meter is 7120.

Smart meters

Many homes are now being fitted with smart meters, which means that meter reads are sent to your supplier automatically up to every half hour (you can chose the frequency).

However, when you switch suppliers some older smart meters become ‘dumb’ and cannot send automatic meter reads to your new supplier which means you will need to start reading them again (in the future a wireless update will remedy this). It can be easier to find the meter read on your energy monitor, if that is an option, as navigating to the correct screen on a smart meter can be confusing. Common instructions are below, but they will vary by meter, so speak to your supplier if you are unsure.

If your smart meter has a keypad you will need to press the number ‘9’. If you only have an A and B button, press A, and repeat until you reach the correct screen. 

Electricity: When you reach the correct screen it should flash up or include the word IMP or IMPORT, and a number followed by kWh.

Gas: The screen will flash or show the word VOLUME or METER INDEX, and a number followed by M3.


Pre-payment meters 

Households with pre-payment meters don’t need to take meter readings to make sure they are billed accurately, but it can still be useful to keep track of your energy use. Your meter will usually have a button that allows you to cycle through various screens, including one telling you how much credit you have left, and one showing your kWh unit and standing charge costs. For an explanation of these, see our pre-payment meter webpage, or contact your supplier who’ll send a guide and instructions for your particular meter.

Prepayment meter vouchers

If you live in South West England and you need help topping up your prepayment meter, we may be able to get you a voucher ...

Complete the referral form

Download the PDF

Download this PDF document

This information is available as a freely downloadable PDF from this page.

For more domestic energy advice, view all our advice pages.

Smart meters

You should receive smart meters in the next few years, which will mean that you don't have to read your meters any more. 

Read this leaflet to find out more.

Prepayment meters

Key or card meters allow you to 'pay-as-you-go' for your gas and electricity.

Have a look at this leaflet to find out how to read and use them.

Priority Services Register

If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.

Click here for details.

Need more help?

Depending on where you live and who you buy your energy from, we can help you with grants and support.

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