For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Priority Services Register

Power cut advice and support

If your home had a power cut, here's how you can get some extra help at home.

If for example you're dependent on electricity for medical equipment or because you live with a disability, you should sign up to the Priority Services Register (PSR). This gives you:

  • Advanced notice of planned interruptions to your electricity supply.
  • Advice on how to be prepared for a power cut, what to do if one happens and, if necessary, a cold weather crisis pack.
  • A direct number to call to get straight through to the network operator in the event of an unplanned power cut.
  • Special help, if needed, from emergency response organisations.

We're working with two of the UK’s electricity distribution companies - Western Power Distribution and Scottish and Southern Electricity Networks - to sign people up to their PSRs. If you live in their areas (green or blue on the map), and any of the following apply to you, sign up using the form below.

  • You're aged over 60.
  • You rely on electricity for medical reasons or for mobility equipment.
  • You have a hearing or visual impairment.
  • You have a disability or long term health condition.
  • You have a child under 5.

Just complete and submit the form below and we’ll get you signed up to the right PSR either on the same day or next working day after that.

Your details

Do you or anyone in your household rely on electricity for home medical equipment? *

Please tick the box if you or someone in your household fits into any of the categories below:

Temporary registration

Please provide us with any other important information that you would like to tell us below:

Data Protection

In submitting this form I understand that the information I have supplied will be stored by the Centre for Sustainable Energy (CSE) and shared with Western Power Distribution (WPD) or Scottish and Southern Electricity Networks (SSEN) for the purpose of adding my details to the Priority Services Register.

In submitting this form I understand that CSE will use your information to complete either WPD or SSEN’s own web forms for the purpose of providing Priority Services.

I understand that by CSE submitting SSEN or WPD’s web form SSEN or WPD may need to pass your details to a third party such as the British Red Cross, Local Authority or Emergency Services, in order to provide you with priority services.

CSE, SSEN and WPD will not use or pass your details to a third party for marketing purposes. If you have a nominated contact, you are giving your explicit consent for WPD or SSEN to talk to your nominated contact on your behalf when providing priority services. This may mean WPD or SSEN will share information about you and your electricity supply with them.

If you are a WPD customer in South Wales or the Midlands we will need to pass your details on to our partners at the Energy Saving Trust (Wales) or Citizens Advice (Midlands) for the purposes of signing you up to the PSR and providing additional advice if you have requested it. Find out more about how we will use your data here.

Other priority services

Further help

There are many ways we can help you keep your home warmer and save you money on your energy bills. To find out more about what this will involve see how we can help, and for more information about how we will use your data, please see how we will use your information.

Water companies

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Need more help?

Depending on where you live and who you buy your energy from, we can help you with grants and support

Contact us

Need advice about saving energy? Want help with grants and support?

Send us a message and one of the team will get back to you as soon as we can*:

Data Protection: The information you provide on this form will be used by the Centre for Sustainable Energy to contact you in order to give you impartial energy advice. If you’d like to know more about how we use this data please see our privacy information.

* We aim to respond to your enquiry within two working days.

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