Priority Services Register
The Priority Services Register (PSR) is offered by all electricity and water companies. If you sign up, you'll get extra help for when there is a power cut or in case your water supply suddenly stops.
So if you're dependent on electricity or water for medical equipment or because you live with a disability, you should register. This is different to the priority list you can be on with your energy supplier who you pay your bills to but please let us know if you want us to sign you up to this as well. This gives you:
- Advanced notice of planned interruptions to your electricity or water supply.
- Advice on how to be prepared for a power cut, or water outage on what to do if one happens and, if necessary, a cold weather crisis pack (where available).
- A direct number to call to get straight through to the network operator in the event of an unplanned power cut.
- Special help, if needed, from emergency response organisations. In some cases free bottled water can be supplied or in the case of a power cut a generator for the medical equipment you depend on to stay safe.
- Having your bills sent in a different format such as Braille or another language and the option of a password for when the supplier needs to visit you.
Who qualifies?
If any of the following apply to you OR you simply feel that you would worry without these additional adaptations to your supply, sign up using the form below.
- You're aged over 60.
- You rely on electricity for medical reasons or for mobility equipment.
- You have a hearing or visual impairment.
- You have a disability or long term health condition.
- You have a child under 5.
- Anything else which would cause you to feel vulnerable in a power cut or water outage such as mental health.
- A health condition which makes it difficult for you to understand your bills or to stay warm at home.
We're working with two of the UK’s electricity distribution companies - Western Power Distribution and Scottish and Southern Electricity Networks - as well as Wessex Water to sign people up to their PSRs. If you live in their areas (green or blue on the map) you can sign up on the form below. Note that this PSR is not the same as the one kept by your energy supplier (e.g. who you pay your bills to) but we can sign you up to this as well.
Just complete and submit the form below and we’ll get you signed up to the right PSR either on the same day or next working day after that.
Need more help?
Depending on where you live, and who you buy your energy from, we can help you with grants and support.
Need advice about saving energy? Want help with grants and support?
Send us a message and one of the team will get back to you as soon as we can*:
* We aim to respond to your enquiry within two working days.