For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Priority Services Register

If your home had a power cut, would it put you at risk?

If it would, for example because you're dependent on electricity for medical equipment or because you live with a disability, you should sign up to the Priority Services Register (PSR). This gives you:

  • Advanced notice of planned interruptions to your electricity supply.
  • Advice on how to be prepared for a power cut, what to do if one happens and, if necessary, a cold weather crisis pack.
  • A direct number to call to get straight through to the network operator in the event of an unplanned power cut.
  • Special help, if needed, from emergency response organisations.

We're working with two of the UK’s electricity distribution companies - Western Power Distribution and Scottish and Southern Electricity Networks - to sign people up to their PSRs. If you live in their areas (green or blue on the map), and any of the following apply to you, sign up using the form below.

  • You're aged over 60.
  • You rely on electricity for medical reasons or for mobility equipment.
  • You have a hearing or visual impairment.
  • You have a disability or long term health condition.
  • You have a child under 5.


Just complete and submit the form below and we’ll get you signed up to the right PSR either on the same day or next working day after that.

Your details

Do you or anyone in your household rely on electricity for home medical equipment? *

Do you have a stair lift or bath hoist? *

Please tick the box if you or someone in your household fits into any of the categories below:

Please provide us with any other important information that you would like to tell us below:

Data Protection

In submitting this form I understand that the information I have supplied will be stored by the Centre for Sustainable Energy (CSE) and shared with Western Power Distribution (WPD) or Scottish and Southern Electricity Networks (SSEN) for the purpose of adding my details to the Priority Services Register. CSE, SSEN and WPD will not use or pass your details to a third party for marketing purposes. If you have a nominated contact, you are giving your explicit consent for SSEN/WPD to talk to your nominated contact on your behalf when providing priority services. This may mean WPD/SSEN will share information about you and your electricity supply with them.

Other priority services

Further help

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