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Pablo's story
A real-life experience from someone who accessed our energy advice service.
Fuel poverty
Energy advice
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A real-life experience from someone who accessed our energy advice service.
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Frank had been without heating or hot water for more than a year when he called our advice line. Here’s how we were able to step in and support him ...
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Our most popular energy advice pages to help people with increases in energy bills.
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Our Fuel Poverty Calculator has been updated to account for the new definition of fuel poverty: Low Income Low Energy Efficiency.