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In the Centre for Sustainable Energy’s (CSE) response to Ofgem’s call for input into Affordability and debt in the domestic retail market, we s ...
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Victory for vulnerable households who’ve paid an unfair premium for decades
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Andy and Linda were recovering from cancer and other severe health problems but were living without heating or hot water...
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New Ofgem rules shield households from forced smart meter prepayment mode switches and installations, with a specific focus on protecting those over 7 ...
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Severe weather can occasionally lead to power outages by bringing down power lines. It's a good idea to have a plan in case of power cuts...
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Husniya, a single mother of three, was receiving threating debt collection letters that were taking a toll on her mental health.
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CSE responds to the government's worrying announcement to delay vital action to combat climate change.
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Mary, who lives in Newbury, had been living without central heating for four long months. Not only was it cold and draughty in the depths of winter, i ...
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Ongoing energy costs of around £2,000 per annum are simply unsustainable for people in fuel poverty struggling to pay their bills.
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In our response to Ofgem’s consultation, we warmly welcome the government's promise to make sure the price of energy is the same for customers who u ...
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A real-life experience from someone who accessed our energy advice service.
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Frank had been without heating or hot water for more than a year when he called our advice line. Here’s how we were able to step in and support him ...