What is the Priority Services Register?

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.

Your energy supplier (the company that provides your electricity and gas) and your network operator (the company responsible for the pipes and wires that carry electricity and gas) will both keep a Priority Services Register.

Since 2023 electricity companies have, where possible, shared PSR information with water companies, so you can get vital help and support from them too if there’s a break in your water supply.

Click here sign up.

Why should I be on the Priority Services Register?

Help available to people on the Priority Services Register includes:

• Priority support in an emergency.
• Wherever possible, advanced notice of scheduled power cuts.
• Direct contact, so you can get straight through to a trained agent.
• An identification and password scheme if someone needs to visit or contact you, helping you feel confident they are genuine. 
• The ability to nominate someone to receive communications and bills from your supplier, for example a family member, carer or someone you trust
• The chance to move your prepayment meter if you can’t safely get to it to top up
• Regular meter reading services
• Account info and bills in large print or Braille or any language you require
• Assistance reconnecting your gas supply, if you need it. 

Who qualifies for the Priority Services Register?

You can ask to join your supplier or network operator’s Priority Services Register if you:

• Have reached state pension age.
• Are pregnant, or have young children under five years.
• Struggle with speaking or reading English.

You can also join if you’re living with a disability or a long-term medical condition, including:

• Mental health conditions.
• Conditions affecting your sight, hearing or sense of smell.
• Conditions that mean you need to use medical equipment that requires a power supply.

Help is also available if your circumstances have recently changed, for example if you:

• Are recovering from an injury, or need support after a stay in hospital
• Have been bereaved
• Have lost your job

If your situation isn’t listed, you might still be able to sign up for priority services for other reasons.

Things to remember

If you have a different supplier for your gas and electricity, you’ll need to contact them separately.

If you switch supplier, you’ll need to ask to join their Priority Services Register.

How do I sign up for the Priority Services Register?

We’re working with two of the UK’s electricity distribution companies – National Grid and Scottish and Southern Electricity Networks – as well as Wessex Water to sign people up to their PSRs. If you live in their areas (green or blue on the map) you can sign up on the form below.  Note that this PSR is not the same as the one kept by your energy supplier (e.g. who you pay your bills to) but we can sign you up to this as well.

Register here.

Click here to open the form on a new page, you will be redirected to jotform.com in a new browser window where you can complete the form.