This page is for social housing tenants in Norwich and Hammersmith & Fulham whose council landlord has recently completed – or is going to complete – a retrofit assessment of your home. This may recommend more insulation, a heat pump, or another energy efficiency improvement.

If you go ahead with the retrofit, you’ll have the chance to earn cash rewards by taking part in a research project called SNUG.

What is SNUG?

SNUG is a research project to find out how people’s energy use changes after low-carbon improvements have been installed in their homes. This research will help us design future retrofit projects with tenants’ needs in mind.

What’s involved in taking part?

To take part, all you have to do is agree to have some small monitoring devices installed in your home before the retrofit measures are put in place. These devices will monitor your household’s energy use, and the temperature and humidity of different places in your home, up until the summer of 2028. You’ll also need to agree to sharing your smart meter data.

Once you agree to take part, an engineer will visit your home to install the devices. The installation will take less than 2 hours and possibly as little as 30 minutes.

After the devices are fitted, you won’t have to do anything except look forward to the prize draws!

Simply complete a short questionnaire to sign up:

• Norwich City Council tenants.
• London Borough of Hammersmith & Fulham tenants.

Why we’re doing this project

SNUG is about making electricity distribution networks operate more cost-effectively.

Learnings from the project will help researchers at the University of Strathclyde, working through its innovation centre PNDC, better understand how energy use changes following home upgrades.

Social landlords and energy companies will be able to coordinate their plans for upgrading homes and for making better use of the existing power grid. This ensures we only build the grid infrastructure that we need and use it efficiently, keeping costs down for all electricity bill payers.

Find out more about the background to the project, and what you can expect if you take part, in the video below.

Data protection

SNUG is a partnership between UK Power Networks, Centre for Sustainable Energy, PNDC (University of Strathclyde’s innovation centre), Sia Partners, Norwich City Council, and the London Borough of Hammersmith & Fulham.

We will not sell your data, use it for marketing, or share it with anyone other than the partners listed above. More information on what data we collect and why can be found in the privacy notice.