First Time Bill Payers: Energy bill experiences and improving energy advice
First Time Bill Payers: Energy bill experiences and improving energy advice
By Kat Ardill, Emilie Crossley and Emily Cox
March 2026
This report presents the findings of CSE’s project exploring the experiences of first time bill payers. The research involved three focus groups with first time bill payers, defined here as people aged 16-30 years old who had been paying bills for less than two years.
-
News
Our research into the challenges faced by first time bill payers
Findings from our focus groups with young people, including students and care leavers, who are new to paying energy bills.
Energy advice Energy justice -
Project
Understanding the experiences of young first time bill payers
We’re conducting research on the challenges that young people encounter, and the help that they need, when paying energy bills for the first time.
Energy justice Future generations -
Advice
Energy advice for first time bill payers
Advice and guidance for anyone new to paying energy bills.
Your energy supply Managing your bills