Date: March 2026

Please read these prize draw terms and conditions (the “Terms”) carefully. By entering the retrofit survey customer feedback prize draw (the “Prize Draw”) you are agreeing to these terms and conditions.
The promoter of the Prize Draw is the Centre for Sustainable Energy (“CSE“, “We”), which has its registered offices at St James Court, St James Parade, Bristol BS1 3LH. CSE is a registered charity (no 298740) and registered company (no 2219673).
“You” or “the participant” is the person who is entering into the Prize Draw.

About the prize draw

The Prize Draw is free to enter for anyone who has provided a complete and valid response to the retrofit survey customer feedback.

The Prize draw opened on Monday 2 March and will close at midnight on Thursday 30 April (the “Prize Draw Period”).

You have the option to opt out of the Prize Draw at the end of the Survey.

CSE reserves the right to extend or foreshorten the Prize Draw Period without notice, at the sole discretion of CSE and without prior notification.

Only qualifying entries received on or before the close of the Prize Draw Period will be accepted, without exception.

Entry requirements

To participate in this Prize Draw individuals must satisfy the following conditions:

• Have had an online or in-person retrofit survey between 2nd March and the 30th April
• Be invited to and submit a complete and valid entry in the retrofit survey customer feedback . A ‘complete and valid entry’ means you have completed the survey using the unique link sent to you by CSE or Changeworks, you have completed all mandatory questions, and submitted your response. Responses submitted not using the unique link sent to you by CSE or Changeworks will not be valid and will not be eligible for the Prize Draw.

This Prize draw is not open to:

• Anyone professionally connected with this Prize Draw.
• Anyone who has not had an online or in-person retrofit survey between 2 March and 30 April.

There is no entry fee and no purchase necessary to enter this Prize Draw.

The Survey requires a Participant to answer a series of questions by expressing their own opinions to each question.

Some participants will take part in both online and in-person retrofit survey. These participants can complete the survey twice, once for each type of survey. They can also enter the Prize Draw twice. All other participants can only complete the survey once and only enter the Prize Draw once.

The Participant’s entry must not violate any law or the copyright, trademark, publicity right, privacy right or any other right of any third party.

CSE accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason.

The prizes

The prize will be a digital shopping voucher.

There will be one prize available as follows: £50.

The prize will be distributed within 30 days of the Prize Draw Period ending.

The prize is non-exchangeable, non-transferable and no cash alternative is offered.

The winners

The winner will be chosen from a random draw of eligible entries in accordance with these Terms.

The draw will be performed by CSE using a random computer process using the unique ID assigned to your survey response.

The Winners will be notified by CSE via email, telephone or mail using the contact details you provide on completing the survey. It is your responsibility to ensure that these details are accurate.

The Winner decisions are final, and no correspondence will be entered into.

General information

CSE reserves the right to amend or alter these Terms at any time. We also reserve the right to amend or withdraw this Prize Draw at any time.

By entering this Prize draw, Participants acknowledge that they have read, understood, accept, and agree to be bound by these terms and conditions, and by the decision of CSE in relation to all matters relating to the Prize draw, whose decision shall be final (no correspondence shall be entered into).

CSE reserves the right to refuse to award the prize to anyone in breach of these terms and conditions.

CSE accepts no responsibility for any damage, loss, injury, or disappointment suffered by any Participant entering the Prize Draw, or as a result of accepting the prize.

This Prize Draw, and these terms and conditions, will be governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England.