The Home Energy Team

A free, local and impartial advice service from CSE

CSE’s Home Energy Team provides residents in our area (broadly Bristol, Bath, Dorset, Somerset and Wiltshire) with free, local and impartial energy advice service, as well as being the first point of contact for CSE’s many advice projects and insulation schemes.

The advice line is partly funded by some of our local councils: Mendip, Sedgemoor, South Somerset and Somerset West & Taunton. Because of the link between fuel poverty and health problems, funding is also provided by some local Primary Care Trusts (correct as of October 2020).

Our staff

The freephone advice line is staffed by our team of trained energy advisors, who answer a wide range of questions about saving energy in the home, keeping warm in winter and lowering fuel bills.

Our advisors are City & Guilds qualified in both energy awareness and renewable energy in the home, and well equiped to deliver independent, high quality energy saving advice to domestic householders. Here's a video of us at work:

The advice line helped over 10,000 people last year (2021-22), helping them save a combined total of over £2m. With energy bills on the rise, and fuel poverty a growing problem, there is obviously a demand for this service. We’re proud of our knowledgeable, friendly advisors who have made our advice line a trusted place to come for free, impartial advice. The Home Energy Team regularly carries out customer satisfaction monitoring, which shows that around 90% of callers are happy with the service they receive.

How we can help

The team can offer:

  • Advice on energy saving measures – Insulation, ventilation, heating systems, glazing, lighting and appliances.
  • Helping customers get to grips with complex grant legislation and how best to navigate schemes such as the Green Homes Grant and Energy Company Obligation.
  • Referrals to external grant schemes.
  • Reading meters and understanding energy bills.
  • Advice on solar panels, heat pumps and other renewable energy technologies.
  • No cost and low cost energy saving tips.
  • Signposting to other areas of support such as Citizens Advice and debt advice agencies.
  • Income maximisation e.g. ensuring the people we help get the state benefits they're entitled to.

Our resources

The advice line is complemented by the large advice section of the CSE website, which contains plenty of information about saving energy around the home. These pages are always popular, as energy bills continue to rise and home energy efficiency schemes hit the headlines. As a result we now receive enquiries from all over the country which shows that people are seeking us out as a trusted source of quality advice and information.

Along with the website and advice line, the Home Energy Team provides a wide range of advice factsheets free to customers. We have around 50 factsheets which include guidance on all Green Deal eligible improvements. You can see them all here. The factsheets are regularly sent out by email and post well as distributed at local events and on home visits. They’re also free to download and share.

And we're also on Facebook and Twitter.

Working in partnership

The Home Energy Team can partner with other organisations in Bristol and Somerset to achieve common goals. We can set up referral mechanisms to enable clients to benefit from our expertise with energy advice and your expertise with your service. Previous examples of our partnership work include working with the Care and Repair services, debt advice agencies, GP surgeries and other charities. If you want to talk to us about partnership working, please get in touch by email.

Contact the Home Energy Team

If you, your family and friends, or your organisation or group could benefit from speaking to one of our advisors please call the Home Energy Team or email us on And there's lots of useful domestic energy information on the Home Energy section of CSE's website:

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