The Home Energy Team

A free, local and impartial advice service from CSE

CSE’s Home Energy Team has grown and developed since we launched our own energy advice line at the start of April 2012, following the end of our three-and-a-half-year contract delivering the local hub of the Energy Saving Trust advice centre. CSE’s home energy advice line now provides residents of Bath & North East Somerset, Bristol, North Somerset and Somerset with a free, local and impartial energy advice service, as well as being the first point of contact for CSE’s advice projects and insulation schemes.

The advice line is funded by the unitary authorities of Bristol, Bath & North East Somerset, North Somerset and the local authorities of Mendip, Sedgemoor, South Somerset, Taunton Deane and West Somerset. Because of the link between fuel poverty and health problems, funding is also provided by some local Primary Care Trusts.

Our staff

The freephone advice line is staffed by our team of trained energy advisors, who answer a wide range of questions about saving energy in the home, keeping warm in winter and lowering fuel bills.

Our advisors are City & Guilds qualified in both energy awareness and renewable energy in the home and between them can draw on more than 50 years of experience in delivering high quality energy saving advice to domestic householders.

Here's a video of us at work:

The advice line helped 6,159 people in its first year. With energy bills on the rise, and fuel poverty a growing problem, there is obviously a demand for this service. We’re proud of our knowledgeable, friendly advisors who have made our advice line a trusted place to come for free, impartial advice. The Home Energy Team regularly carries out customer satisfaction monitoring, which shows that around 90% of callers are happy with the service they receive.

How we can help

The team can offer:

  • Advice on energy saving measures – Insulation, ventilation, heating systems, glazing, lighting and appliances
  • Helping customers get to grips with complex grant legislation and how best to navigate schemes such as the Green Deal and Energy Company Obligation
  • Referrals to external grant schemes
  • Reading meters and understanding energy bills
  • Advice on solar panels, heat pumps and other renewable energy technologies
  • No cost and low cost energy saving tips
  • Signposting to other areas of support e.g. Citizens Advice and debt advice agencies.

Our resources

The advice line is complemented by the ‘Love Your Home’ website, which has plenty of information about saving energy around the home: www.cse.org.uk/loveyourhome

The advice pages are always popular, as energy bills continue to rise and home energy efficiency schemes hit the headlines. As a result we now receive enquiries from all over the country which shows that people are seeking us out as a trusted source of quality advice and information.

Along with the website and advice line, the Home Energy Team provides a wide range of advice factsheets free to customers. We have around 50 factsheets which include guidance on all Green Deal eligible improvements. You can see them all here. The factsheets are regularly sent out by email and post well as distributed at local events and on home visits. They’re also free to download and share.

The Home Energy Team aims to be as accessible to the public as possible, so we’re now also giving advice, promoting events and answering questions on Facebook at www.facebook.com/energysavingadvice, as well as on Twitter @CSE_HomeEnergy

Working in partnership

The Home Energy Team can partner with other organisations in Bristol and Somerset to achieve common goals. We can set up referral mechanisms to enable clients to benefit from our expertise with energy advice and your expertise with your service. Previous examples of our partnership work include working with the Care and Repair services, debt advice agencies, GP surgeries and other charities.

To find out more about how we could work with your organisation, please contact Energy Advice Project Manager Jamie Walters on 0117 934 1452 or email jamie.walters@cse.org.uk

Contact the Home Energy Team

If you, your family and friends, or your organisation or group could benefit from speaking to one of our advisors please call the Home Energy Team.

Email us: home.energy@cse.org.uk

Browse our web pages: www.cse.org.uk/loveyourhome

Find us on Facebook: www.facebook.com/energysavingadvice

Follow us on Twitter: www.twitter.com/cse_homeenergy

For further information contact:

Jamie Walters | 0117 934 1452

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