CSE responds to Ofgem price cap announcement

20 July 2021

Unprecedented increases in energy bill costs were announced today by Ofgem, the UK’s energy regulator.

The new energy price cap will see a rise of £139, the biggest in a decade, and will come into effect from October affecting 11m households on default or standard variable tariffs.

This mean millions more could be plunged into fuel poverty, with people already in financial hardship suffering most.

Ian Preston head of household energy services at CSE said:

“The energy advice sector will face a tsunami of demand from people needing support once furlough ends, benefits reduce and bills go up. This price increase on energy bills is hitting at the worst possible time; just before winter, when millions of people are already struggling to pay their bills and people are spending more time at home than ever due to the pandemic.

“Cold homes cause misery, ill-health and social exclusion. Many government and industry support programmes are due to end soon and people will struggle to survive. A warm home is a basic human right and it’s going to be a really tough winter unless we see action to maintain support for people in vulnerable circumstances.”

A bad situation made worse

The Covid-19 pandemic has caused widespread financial hardship and more households are now classified as being in fuel poverty meaning they are likely to suffer a cold home and making tough choices about how to spend limited budgets; sometimes choosing between heating or food.

In the last year, CSE saw a 43% increase in calls to our advice line and this price hike is set to make the situation worse.

CSE Advice Line is here to support

CSE’s dedicated Home Energy Team provide free impartial advice and support to anyone who needs it around paying their fuel bills, financial advice or improving the energy performance of their homes.

CSE shares practical information to empower people to change the way they think and act about energy. The advice line supports people across a range of areas including;

  • Topping up prepayment meters
  • Gas, electricity and water bills
  • Switching supplier
  • Benefits advice
  • Debt advice
  • Housing
  • Food banks and food delivery
  • Prescriptions
  • Befriending services
  • Priority Services Register

Fuel poverty coalition 

CSE is proud to be a member of the end fuel poverty coalition a network of 25 charities all working together to eradicate fuel poverty and provide help and support to those currently experiencing it. You can read their response to the price hike here.

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