Annual Review and Accounts 2020

3 September 2020

Our Annual Report and financial statements for the year ended 31 March 2020 is here.

And what a year it was, beginning with our 40th anniversary celebrations and ending with almost all of us working from home as the Covid19 lockdown took effect.

"In financial terms, it was a record breaking year with turnover up by 30% on 2018-19 and continuing growth in staff numbers," said Anne Obey OBE, our Chair of Trustees. "It means we've been able to help more people than ever, including over 10,000 households who've contacted our advice line, many of them living in horrifically cold or damp homes or struggling with fuel debt and intransigent energy suppliers. And we’ve been able to strengthen our work supporting local councils and communities to deliver on their net zero carbon emission ambitions and providing insightful research and analysis to policy-makers nationally." 

"Our strong financial performance and good funding relationships mean we face the challenges ahead with confidence. We will continue to drive forward the net zero agenda and support the thousands of people who rely on our services and for whom the impact of the pandemic will make their difficult circumstances harder still."

The image below shows the usual 'year in the life' spread – a feature of our annual reviews for the past few years.

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