Heat networks: the experiences of consumers and operators

7 December 2018

The government today (7 December) published our report into the experiences of consumers and operators of district heat networks that supply heat and hot water to domestic users living on housing estates or housing developments in England and Wales.

The report and the research behind it was commissioned by the Department for Business, Energy & Industrial Strategy (BEIS) and will be used to inform work on a future market framework for heat networks. The research involved interviews and focus groups with heat network consumers, alongside interviews with operators of heat networks.

CSE's Nicky Hodges was the lead author, alongside Daisy Goaman and Karen Smith. She said "Heat networks are a critical part of our journey to a low-carbon future. Residents served by heat networks value having a reliable service and being treated fairly. Our research identified areas for attention by BEIS and heat network operators towards building consumer confidence in heat networks."

Click here to download Qualitative research with consumers and operators of heat networks.

Also published today (7 December) is a government policy paper, Heat networks: ensuring sustained investment and protecting consumers, that invites responses (by 25 Jan 2019) to a series of questions on issues such as decarbonisation, investment into the sector and consumer protection.

To read about our report on protecting consumers on heat networks, produced with Changeworks for Citizens Advice Scotland, click here.

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