Powering-up with WPD

Advice for thousands of Priority Services Register customers

12 January 2016

For the last year we’ve been providing a tailored Advice Hub to Western Power Distribution’s (WPD) customers, and we’re delighted to announce that this service (known as Power Up Advice) will be even bigger and better in 2016.

We anticipate advising 2,500 existing Priority Services Register (PSR) customers. These are people who are elderly or have long-term health problems who are often less able to access support. On top of this, we’re aiming to add 500 new people to the register, and will provide them with free and impartial energy advice.

CSE’s Jamie Walters manages the service. He said: “Last year our advisors did an unbelievable job, advising more than twice the number of customers we’d planned to speak to. WPD were delighted with the quality of the advice and have significantly upped the funding and targets for 2016.”

Our Power Up Advice Hub offers support in five key areas:

  • Income maximisation – are people claiming all the financial support they’re entitled to?
  • Tariff switching – could customers save money by switching supplier, tariff or payment method?
  • Referrals for energy efficiency measures – is funding available to improve home insulation?
  • Referrals for heating system improvements – is funding available to upgrade boilers and heating controls?
  • Behavioural changes – how could people alter the way they use their home to improve comfort and reduce their energy bills?

New for 2016, we will be signposting people to services that can help maintain health and wellbeing in the home. People might need access to grants to improve mobility, for handrails, ramps and lifts. Or they might benefit from a referral to the fire services to install new alarms in their home. We have contacts in organisations throughout Bristol and Somerset who can help. Later in the year we’re expecting to speak to customers further afield in Devon and Cornwall, and are building links with local support organisations so the project can offer outreach in these areas.

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