’Heat Heroes’ national award for CSE team members

Recognised for their efforts to help those in fuel poverty

24 April 2015

Two amongst the CSE ranks have been invited to the Houses of Parliament in June to collect awards for their efforts to help those struggling with the effects of fuel poverty. The awards are presented yearly by National Energy Action (NEA), a charity which aims to eradicate fuel poverty and campaigns for greater investment in energy efficiency. For 2015, there are 11 Heat Heroes from across England and Wales; people who have been recognised as having gone above and beyond their role, whether through work or voluntary activities.

We nominated Jenny Cartwright, one of our long standing volunteers. Jenny gives up many hours each week to help deliver events and talks, and to attend and advise on home visits.

Project Officer Lisa spends a lot of time with CSE’s volunteers and says “Jenny was nominated for all the amazing things that she does for us and it is just brilliant that she won, she definitely deserves this recognition.”

Jenny was quite overwhelmed when Lisa informed her about the award last week. She previously told us what makes her voluntary work so rewarding.

"I get great satisfaction from volunteering with CSE, mainly because I am using skills obtained throughout my working life. I am a retired nurse, experienced in home assessments and telephone interactions. I am always made so welcome at the CSE office that being there is a pleasure!"

Her medical knowledge and experience has been invaluable to the organisation. She has delivered formal training to CSE’s advice team, both to paid staff and to the other volunteers, on the medical conditions impacted by cold and damp.

Our second winner is Louise Evans – also our newest member of staff. She was nominated by her previous employer (Community Council for Somerset), where she worked on reducing energy bills for fuel poor families with young children across Somerset. This involved presenting to children and parents at school assemblies and children’s centres, and providing advice to vulnerable households.

Her brilliant work with Somerset families is set to continue. At CSE she’ll be working as a caseworker on the WISH project, which offers help to people in the county who are most vulnerable to illness (particularly young children and the elderly) as a result of living in a cold home.

Huge congratulations to Jenny and Louise. Glad to have you on the team!

If you’re interested in volunteering with us, you can read more about the roles here. New volunteers don't have to know anything about energy to begin with, as we offer training and the opportunity to take a City & Guilds qualification in ‘Energy Awareness’.


Louise and Jenny aren't the first Heat Heroes to work at CSE. Yusuf Salah, and June Bailey also won this award while working at CSE.

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