Helping tenants get the Warm Home Discount

CSE helps nearly 300 people apply

30 September 2014

During September, CSE's energy advisors have helped nearly 300 Bristol City Council tenants to apply for the Warm Home Discount.

The Warm Homes discount is a £140 rebate on your electricity bill, which all the ‘big six’ energy companies (and some of the smaller suppliers) offer. It's available to people who receive the Guarantee Credit element of Pension Credit, who should receive the rebate automatically. But most suppliers also offer the discount to a broader group of customers, who receive other benefits - and these people have to proactively apply.

This means that many people who are struggling to pay their energy bills may be eligible for the discount without realising it. So as part of our Bristol TEA project, we ran free sessions across the city to alert people to the scheme and help them contact their supplier.

The sessions took place in Barton Hill, Southmead, Lawrence Weston and Hartcliffe. Thanks to a strategic text message campaign by Bristol City Council, the workshops attracted a total of round 130 tenants. Our advisors found that almost all of them were eligible for the Warm Home Discount, and helped them to apply.

A further 160 tenants who weren't able to attend a session got in touch with us by phone, and we gave them the information they needed to apply for the discount themselves, with the vast majority being eligible for the rebate. In total we think that we helped Bristol City Council tenants save around £40,000 on their energy bills!

"The people that we spoke with found our services really helpful as they had not previously been aware of the Warm Home Discount," says CSE's Sonia. "They were very grateful to have help applying, and at the same time they were made aware of our energy advice service and that they could contact us if they wanted any further advice on ways they could reduce their energy bills.

"All of the people that we helped are low income, and a common message from the clients was that a payment of £140 would be a huge help during the winter months. This was particularly the case for those households on a prepayment meter who can really struggle during the colder months as they have to pay upfront for their usage."

October sessions: South Gloucestershire

In October we are turning our attention to neighbouring South Gloucestershire, thanks to funding from South Gloucestershire Council.

We will be running sessions at:

Bradley Stoke Leisure Centre | Tuesday 7 October 9:30-13:30

Yate Leisure Centre | Tuesday 14 October 9:30-13:30

Cadbury Heath Children's Centre | Thursday 16 October 10:00-11:30

Pucklechurch Community Centre | Thursday 16 October 13:30-15:00

All details are on our Facebook events page:

There's no need to book - householders can just turn up. To apply they’ll need to bring their electricity account number which will be displayed on a bill or, for key/card meter clients, it will be on their annual statement.

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