New boilers aplenty in our local ECO scheme

Our advisors steered customers through the process

14 April 2014

The Energy@Home Starter was our first retrofit scheme using Energy Company Obligation funding as the main source of finance. The scheme has just finished, and we’re taking a look at the results.

We worked with Bath & North East Somerset Council, who provided funding to top up the ECO Affordable Warmth and CSCo grants (provided by SSE). Thanks to this partnership, 33 householders in the area have been able to upgrade their old boilers to much more efficient models.

It was great to work with and get to know a number of local installers through this scheme. Taking part helped them to access ECO funding and new clients. The local approach was clearly appreciated by householders, too. One happy customer told us:

“[The installers] were fantastic. I am so pleased. From the quote right through to completion they have made this process totally stress-free. Thank you so much.”

The ECO process can seem complicated, so the extra support offered by our Home Energy Team was crucial. We helped vulnerable customers by talking them through the scheme, making appointments with surveyors and installers, speaking to solicitors, popping round to help complete and collect paperwork, and keeping in regular contact to check how everything was going.

You can read about what we’ve learnt from the Energy@Home Starter on our Green Deal blog.

The Energy@Home Starter was a forerunner to the Energy@Home scheme, which BANES Council will launch in the autumn. We don’t know the full details of this scheme yet, but we are happy to contact anyone who might be interested once the scheme has launched. Give the Home Energy Team a call for more information.

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