For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Privacy policy

Data protection ...

CSE is committed to ensuring that all data gathered by this website is handled appropriately and securely. This page tells you what information we collect and what we use it for, how we store it, with whom we share it, and whether it may be transferred outside the European Economic Area. Please read the policy carefully, and if you don't agree with it, then please don't use this website.

Who we are

We are the Centre for Sustainable Energy. Our address is 3 St Peter’s Court, Bedminster Parade, Bristol BS3 4AQ. Our charitable purpose is to help people and organisations from the public, private and voluntary sectors meet the challenge of rising energy costs and climate change.

If you have any queries about the information we hold on you, or a complaint or an issue to raise on privacy, please write to us at the address above, call us on 0117 934 1400 or send us an email

What information we collect  and why

In general, we will only collect the information we need to provide you with the service which you have requested. For example, if you subscribe to our e-news we only collect your email address in order to send you our monthly e-news and occasional updates such as job alerts.

Where we ask for more information  for example on a couple of pages in the home energy advice section of the site  this is to help us give you the advice you have asked for, and you are free not to provide us with more information if you prefer.

Storage of information

The information we hold is subject to the requirements of the Freedom of Information Act 2000 (FOIA) and may be disclosed under the FOIA.

Email addresses submitted by signers-up to our enews are stored securely on a database on the Mailchimp website, which we use to distribute the e-news. If you wish to be removed from this database, you can unsubscribe by clicking on the link on the foot of the newsletter.

Other information is stored on the web server of 375, the creative agency who host this website, and also by us in a digital format and on paper at our offices. We view data security seriously and take appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. CSE is registered with the Information Commissioner's Office (ICO) (registration no.: Z7115671). We manage data in accordance with the eight principles of the Data Protection Act 1998.

CSE’s website has an SSL (HTTPS) certificate to ensure that personal data collected via web forms is secured against interception by a third party.

You have a statutory right to see a copy of the information we hold about you on payment of a fee  currently £10. Requests must be made in writing to the address above.

Any other personal data we take will be maintained by CSE in accordance with law, and used for the purposes of contacting those people on the issues, such as energy advice, for which they signed up. 

Sharing data

CSE strictly respects the privacy of users of its websites. We do not disclose confidential information to any other person, except with express prior written consent.

We will give third party suppliers who supply services to us (e.g. as part of hardware or software maintenance) or who process information on our behalf (such as a hosting company) incidental access to your information. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings.

Data protection legislation is harmonised throughout the European Economic Area (EEA), which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within.

Because of the way the internet works, it is possible that information provided to us could be routed via countries outside the EEA. However this is not considered a ‘transfer’ under data protection legislation and unless you are from outside the EEA, we will not transfer any information we collect from you outside the EEA without your permission or as permitted by law.

Further information about data protection issues including the Register of Data Controllers can be found at www.informationcommissioner.gov.uk.

We use cookies

Cookies are small text files that are stored on your computer’s hard drive by websites you visit in order to give you a better browsing experience and/or to collect non-personal data for statistical purposes. 

‚ÄčThe cookies we use do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. We use the free webs statistics tools, Google Analytics and cPanel to collect and analyse site statistics and since their code is incorporated into our site’s code so that our site serves the cookies, but Google and cPanel have access to the cookies. Most browsers automatically accept cookies and you should be able to accept, delete or reject them if you wish by adjusting the settings on your browser. This will, however, affect your use of the areas of our site that use cookies.Our use of cookies meets the requirements of the EU privacy directive that came into force in 2011.

We do not use ’spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the IAB website at www.allaboutcookies.org.

Our full cookie policy can be downloaded here.


Seperate from the website, we are certified by Cyber Essentials for our level of protection against cyber attack.

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