For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Speak to an advisor

We give free, impartial, energy saving advice to people in Bristol, Dorset, Somerset, South Gloucestershire and Wiltshire, so they can stay warm and reduce their energy bills.

We deliver our advice by phone, through arranging home visits and at events.

Telephone advice

Our freephone advice line is open Monday-Friday, 9am-5pm and is staffed by a team of friendly and impartial energy advisors, City & Guilds qualified in both energy awareness and domestic renewable energy.

We can give advice on a wide range of energy-related topics, from bill or debt problems to suitable insulation and heating, to solar panels. If appropriate, we can arrange a home visit or refer you on to another agency to help further with your particular issue.

Before you ring us, please note that we can only give free home energy advice to those living in our area (broadly Bristol, Bath, Dorset, Somerset and Wiltshire) or who are customers or members of organisations with whom we have a contractual arrangement.

  • If you are in Bristol, South Gloucestershire, North Somerset: call 0800 082 2234
  • Wiltshire: call 0800 038 5722
  • Customers of Ovo Energy: call 0800 038 5688
  • Customers of Boost: call 0800 038 5688
  • Disabled and/or older people in Bath and North East Somerset: call 0800 082 2234
  • Somerset county: call 0800 038 5730
  • Any of the blue areas on the map to the right: call 0800 038 6345

If you are calling outside office hours, or if all of our lines are busy, please leave a voicemail and we'll aim to call you back within 2-5 working days.

You can also email us at or fill out our contact form (and we'll give you a call back).

If you don't live in the area we cover, but you need some help with energy issues contact your local council.

Advice in your home

If you struggle with a cold home, it’s sometimes best if we come round and have a look. One of our energy advisors can assess your needs, see what energy saving improvements might be possible, and explain how you might get funding. They'll also help you with any energy bill problems.

Home visits are free, but whether we can visit you depends on your personal circumstances. If English isn’t your first language, we may be able to provide a translation service. The short video below shows you a bit more about what happens on a home visit.

Our energy advisors are now able to install draught-proofing for windows and doors, LED lightbulbs and smart thermostats. To find out if you’re eligible get in touch today.

Drop-in advice surgeries & events

We also like to get out and about, and talk to people face-to-face (like in the photo below).

Sometimes this is at what we call 'advice surgeries' where our advisors have been invited to community centres, flu-jab clinics, sports centres, workplaces etc, and can meet people and talk through issues they have with their energy supplier, fuel debt, and managing repayments. We can also answer questions about why a home might be cold or damp, and ways to spend less on energy bills. 

We can also be found at more general events like county shows and festivals. These tend to be busier, and we may not have time to give advice to individuals, but we can always take your details and get back to you. Come and see us! 

Priority Services Register

If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.

Click here for details.

Need more help?

Depending on where you live and who you buy your energy from, we can help you with grants and support.

Contact us

Need advice about saving energy? Want help with grants and support?

Send us a message and one of the team will get back to you as soon as we can*:

Data Protection: The information you provide on this form will be used by the Centre for Sustainable Energy to contact you in order to give you impartial energy advice. If you’d like to know more about how we use this data please see our privacy information.

* We aim to respond to your enquiry within two working days.