How we can help
We give free, impartial, energy saving advice to people in Bristol, Somerset and South Glos, so they can stay warm and reduce their energy bills.
Our freephone advice line is open Monday-Friday, 9am-5pm and is staffed by a team of friendly and impartial energy advisors, City & Guilds qualified in both energy awareness and domestic renewable energy.
We can give advice on a wide range of energy-related topics, from bill problems to suitable insulation and heating, to solar panels. If appropriate, we can arrange a home visit or refer you on to another agency to help further with your particular issue.
People in the Bristol and Somerset area can call us on: 0800 082 2234 (free from most landlines but you might get charged from a mobile) or 0117 934 1957 (this Bristol number should be cheaper to call from a mobile).
If you are calling outside office hours, or if all of our lines are busy, please leave a voicemail and we'll call you back within two working days.
You can also email firstname.lastname@example.org
Unfortunately, our funding situation means we cannot give bespoke advice to people living outside the Bristol and Somerset area.
If you struggle with a cold home, it’s sometimes best if we come round and have a look. One of our energy advisors can assess your needs, see what energy saving improvements might be possible, and explain how you might get funding. They'll also help you with any energy bill problems.
Home visits are free, but whether we can visit you depends on your personal circumstances. If English isn’t your first language, we may be able to provide a translation service. The short video below shows you a bit more about what happens on a home visit.
We also like to get out and about, and talk to people face-to-face.
Sometimes this is at what we call 'advice surgeries' where our advisors have been invited to community centres, flu-jab clinics, sports centres, workplaces etc, and can meet people and talk through issues they have with their energy supplier, fuel debt, and managing repayments. We can also answer questions about why a home might be cold or damp, and ways to spend less on energy bills.
We can also be found at more general events like county shows and festivals. These tend to be busier, and we may not have time to give advice to individuals, But we can always take your details and get back to you. Come and see us!
To find out where we'll be over the next few weeks, see our Facebook events page.
Here's where we've been over the past few months:
4 February | Energy Advice Surgery, Bristol
31 January | Energy Advice Surgery, Clevedon
25 January | Energy Advice Surgery, Yeovil
19 January | Winter Blues Advice Surgery, Weston-Super-Mare
16 January | Blue Monday Advice Surgery, Bristol
13 January | Energy Advice Surgery, Clevedon
11 January | Energy Advice Surgery, Bristol
15 December | Find Out About Smart Meters, Ilminster
15 December | Find Out About Smart Meters, Beaminster
14 December | Warm Homes Discount Advice Surgery, Yeovil
14 December | Energy Advice Surgery, Yeovil
13 December | Find Out About Smart Meters, Washford
13 December | Energy Efficiency and Switching Workshop, Bristol
7 December | Smart Meter Advice Drop-In Session, Pensford
6 December | Advice Surgery at Pensford Carers Event, Pensford
6 December | Smart Meter Energy Champion Training, Pensford
3 December | Warm Homes Discount Advice Surgery, Yeovil
2 December | Find Out About Smart Meters, Malksham
And here some pictures of previous events we've attended:
Priority Services Register
If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.
Need more help?
We can advise you about saving energy, or help you understand what grants and support you're eligible for:
Need advice about saving energy? Want help with grants and support?
Send us a message and one of the team will get back to you as soon as we can*:
* We aim to respond to your enquiry within two working days.
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