Warm Home Discount
The Warm Home Discount (WHD) is a government scheme whereby all except the smallest energy suppliers are required to give an annual rebate to customers on low incomes.
The £140 rebate is payable to a core group of customers who 1) are in receipt of the guaranteed element of Pension Credit on 7 July 2019, 2) whose name (or partner's name) appears on the household's electricity bill, and 3) whose energy supplier is part of the scheme.
The Warm Home Discount is also paid to a broader group of customers according to criteria based on age, the benefits claimed by the household, or the household income, and family circumstances. The criteria vary from supplier to supplier.
Customers from the core group who qualify for the discount will receive a letter between October and December 2020 telling them either that they get the discount automatically or that they need to apply - the letter will explain why they qualify and how to apply. The letter will say if you need to call a helpline by 26 February 2021 to confirm
CSE's Home Energy Team are on hand to help people in Bristol, Dorset, Wiltshire, South Gloucestershire and Somerset assess their eligibility and guide them through the application process.
So if you think you're eligible for the core group but didn't get a letter, want more detail on how to apply, a full list of suppliers participating in the scheme, or any other questions...
Get in touch with our Home Energy Team:
- If you are in Bristol, South Gloucestershire, North Somerset and county of Somerset: call 0800 082 2234
- Bath & North East Somerset: call 0800 038 5680
- Dorset: call 0300 003 7023
- Wiltshire: call 0800 038 5722
Frequently asked questions
- I have a pre-payment meter, can I still receive the discount?
- Is my electricity supplier taking part in the scheme?
- I receive guaranteed element of pension credit but I am not the bill payer. Do I receive the discount automatically?
- More related FAQs
I have a pre-payment meter, can I still receive the discount?
Yes. If you are eligible, you will be sent a voucher that you can use to top up your meter credit
Need more help?
We can advise you about saving energy, or help you understand what grants and support you're eligible for:
Contact us Or freephone: 0800 082 2234
Is my electricity supplier taking part in the scheme?
There are 21 suppliers taking part in the scheme. Give our Home Energy Team a call to check if your supplier is taking part - 0800 082 2234
Need more help?
We can advise you about saving energy, or help you understand what grants and support you're eligible for:
Contact us Or freephone: 0800 082 2234
I receive guaranteed element of pension credit but I am not the bill payer. Do I receive the discount automatically?
No. If you are not named on your electricity bill you will not be paid automatically and will need to make a claim. Give our Home Energy Team a call to check if your supplier is taking part - 0800 082 2234
Need more help?
We can advise you about saving energy, or help you understand what grants and support you're eligible for:
Contact us Or freephone: 0800 082 2234
Prepayment meter vouchers
If you live in South West England and you need help topping up your prepayment meter, we may be able to get you a voucher ...
Priority Services Register
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If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.
Need more help?
Depending on where you live and who you buy your energy from, we can help you with grants and support.
Need advice about saving energy? Want help with grants and support?
Send us a message and one of the team will get back to you as soon as we can*:
* We aim to respond to your enquiry within two working days.
