For energy saving advice and support
in the Bristol and Somerset area:
0800 082 2234

Warm Home Discount

The Warm Home Discount (WHD) is a government scheme whereby all except the smallest energy suppliers are required to give an annual rebate to customers on low incomes.


Applications​ are now open for the winter of 2017-18.


The £140 rebate is payable to a core group of customers who 1) are in receipt of the guaranteed element of Pension Credit on 9 July 2017, 2) whose name (or partner's name) appears on the household's electricity bill, and 3) whose energy supplier is part of the scheme.

The Warm Home Discount is also paid to a broader group of customers according to criteria based on age, the benefits claimed by the household, or the household income, and family circumstances. The criteria vary from supplier to supplier.

Customers from the core group who qualify for the discount will get a letter in the autumn or winter telling them either that they get the discount automatically or that they need to apply - the letter will explain why and how.

CSE's Home Energy Team will be on hand to help people in Bristol, Dorset, Wiltshire, South Gloucestershire and Somerset assess their eligibility and guide them through the application process.

For a full list of suppliers participating in the scheme click here.


Frequently asked questions

I have a pre-payment meter, can I still receive the discount?

Yes. If you are eligible, you will be sent a voucher that you can use to top up your meter credit


Need more help?

We can advise you about saving energy, or help you understand what grants and support you're eligible for:

Contact us Or freephone: 0800 082 2234


Next question

View all frequently asked questions

Is my electricity supplier taking part in the scheme?

There are 21 suppliers taking part in the scheme. Give our Home Energy Team a call to check if your supplier is taking part - 0800 082 2234


Need more help?

We can advise you about saving energy, or help you understand what grants and support you're eligible for:

Contact us Or freephone: 0800 082 2234


Next question

View all frequently asked questions

I receive guaranteed element of pension credit but I am not the bill payer. Do I receive the discount automatically?

No. If you are not named on your electricity bill you will not be paid automatically and will need to make a claim. Give our Home Energy Team a call to check if your supplier is taking part - 0800 082 2234


Need more help?

We can advise you about saving energy, or help you understand what grants and support you're eligible for:

Contact us Or freephone: 0800 082 2234


Next question

View all frequently asked questions

Switch suppliers now

CSE has formed a partnership with energyhelpline to make it easier to switch. See www.cse-switch.org.uk

Priority Services Register

If you live in the green or blue areas, we can sign you up to your local priority services register if you're over 60 or you rely on electricity for medical or mobility reasons or you have a hearing or visual impairment or a long-term health condition.

Click here for details.

Need more help?

We can advise you about saving energy, or help you understand what grants and support you're eligible for:

Contact us

Need advice about saving energy? Want help with grants and support?

Send us a message and one of the team will get back to you as soon as we can*:

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